Good Practice Policy/Terms and Conditions for Tola Health


I am a full member of the Association of Reflexologists (AoR). Being a full member (MAR) of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics.

I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

I will always be adequately insured for medical malpractice/professional indenmity requirements. The industry standard is in excess of £5 million cover.

I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

I am compliant with General Data Protection Regulations (GDPR), please see my separate GDPR policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

I keep data electronically so I am registered with the Information Commissioner’s Office.


My Personal Business Practice Policies:


The use of Face Coverings

I will always wear a face covering for every client for the foreseeable future.

My clients will be expected to wear a face covering unless they are exempt, for the foreseeable future.



I have health requests of my clients as follows;

If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.

If you have been involved in a higher risk activity such as attendance at a large event or air travel, I request that you do not book an appointment within 10 days of the activity.

In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.



My fees are either payable in advance as part of a treatment package or in full at the time of treatment.


Cancellation Policy

I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see during my opening hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to rebook the time slot with someone on my waiting list.

Less than 24 hours notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.


Treatment packages

I offer the option to book a package of treatments. These offer a free final treatment or a reduced price final treatment as they are paid for in advance.

These treatments can be booked during my normal working hours with no restrictions.

Where an appointment is booked and missed, my cancellation policy above will apply and the amount will be deducted from those remaining.

These treatments have to be used within 2 years.



I supply the option to buy vouchers for treatments. These may be given as gifts.

These treatments can be booked during my normal working hours with no restrictions.

Where an appointment is booked and missed, my cancellation policy above will apply and the amount will be deducted from the value of the voucher.

These vouchers are non refundable.

These vouchers are required to be used within one year.


Use of background music

I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.


Provision of additional therapies

I offer other therapies in addition to Reflexology. I provide: Oriental Face Massage, Indian Head Massage, Hopi Ear Candling, Manicure and Pedicure to the same high standard expected by the AoR for Reflexology. I also have insurance in place for these additional therapies.



By booking an appointment you are agreeing to comply with the Good Practice Policy and Terms and Conditions



Contact me for more information

Aromareflexology by Morag Kitt - Tola Health

Morag Kitt Approved RLD Practitioner

Facial Reflexology by Morag Kitt - Tola Health Exeter