Good Practice Policy/Terms and Conditions for Tola Health

 

I am a full member of the Association of Reflexologists (AoR). Being a full member (MAR) of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics.

I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

I will always be adequately insured for medical malpractice/professional indemnity requirements. The industry standard is in excess of £5 million cover.

I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

I am compliant with General Data Protection Regulations (GDPR), please see my separate GDPR policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

I keep data electronically so I am registered with the Information Commissioner’s Office.

 

My Personal Business Practice Policies:

 

Appointments

  • If you feel unwell please contact me as we may need to postpone your appointment. I work with vulnerable people and do not wish to spread infection.
  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

Fees

  • My fees are either payable in advance as part of a treatment package or in full at the time of treatment.

 

Cancellation Policy

  • I have a 48 hour cancellation policy, as late cancellations can really affect my income. If you are unable to make your prebooked appointment, please provide me with at least 48 hours’ notice. This will allow me the option to rebook the time slot with someone on my waiting list.
  • Less than 48 hours notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.

 

Treatment packages

  • I offer the option to book a package of treatments. These offer a free final treatment or a reduced price final treatment as they are paid for in advance.
  • These treatments can be booked during my normal working hours with no restrictions.
  • Where an appointment is booked and missed, my cancellation policy above will apply and the amount will be deducted from those remaining.
  • These treatments have to be used within 2 years.

 

Gift Certificates

  • I supply the option to buy Gift Certificates for treatments. 
  • These treatments can be booked during my normal working hours with no restrictions.
  • Where an appointment is booked and missed, my cancellation policy above will apply and the amount will be deducted from the value of the voucher.
  •  Gift Certificates are non-refundable and should be used within one year.

 

Use of background music

  • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

 

Provision of additional therapies

  • I offer other therapies in addition to Reflexology. I provide: Oriental Face Massage and Hopi Ear Candling to the same high standard expected by the AoR for Reflexology. I also have insurance in place for these additional therapies.

 

Terms

  • By booking an appointment you are agreeing to comply with these terms

 

 

Contact me for more information

Aromareflexology by Morag Kitt - Tola Health
Morag Kitt Approved RLD Practitioner Facial Reflexology by Morag Kitt - Tola Health Exeter